This Privacy Policy applies to the skay99 platform and all its services. By accessing skay99 or creating an account, you are agreeing to this Privacy Policy. We believe transparency is the foundation of trust — which is why this policy is written in as plain and clear language as possible.
1 Introduction & Scope
Skay99 is an online gaming platform serving users in Bangladesh. Our Privacy Policy is developed in line with GDPR principles and applicable local data protection laws. This policy applies equally to the skay99 website, mobile app, and all related services.
Whether you are registering on skay99, playing games, making a deposit, or contacting our support team — keeping your information safe is our responsibility at every step. Read this policy to understand exactly what data we hold and why.
2 What Information Do We Collect?
Skay99 collects certain information to keep the platform running smoothly and to improve the user experience. Below is an overview of the two types of data we collect:
Information provided directly by you:
- Full name & date of birth
- Mobile number & email address
- Home address & district
- Payment details (bKash/Nagad number, bank details)
- National ID or passport (for KYC verification)
Automatically collected information:
- IP address and device information
- Browser type & operating system
- Login time & session details
- Gaming Activity & Betting History
- Page visits & click data
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Personal Identity | Account Registration & KYC | 5 years after account closure |
| Payment Information | Transaction Processing | 7 years after the transaction |
| Gaming History | Dispute Resolution & Auditing | 3 years |
| Log Data | Security Monitoring | 90 days |
3 How Do We Use Your Information?
Skay99 uses collected data only for specified purposes. We never misuse your information or use it beyond what has been authorized.
- To create an account and verify your identity
- To process deposits and withdrawals
- To provide gaming services and support
- To prevent fraud and money laundering
- To ensure the security and stability of the platform
- To personalize bonus and promotional offers
- To fulfill legal obligations
- To analyze and improve platform performance
4 Information Sharing & Disclosure
Skay99 does not sell your personal information to third parties for commercial purposes. However, there are specific circumstances under which your data may be shared:
- Payment Processors: Necessary information is shared with bKash, Nagad, or the relevant bank to complete transactions.
- Law Enforcement: Data may be disclosed in compliance with court orders or government directives.
- Technology Partners: Trusted technology providers may access limited data as necessary to operate the platform.
- Fraud Prevention: Information may be shared with security agencies to investigate suspicious activity.
5 Cookies & Tracking Technologies
Skay99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your experience.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Deleted at end of session |
| Functional Cookies | Remembering language & preferences | 30 days |
| Analytics Cookies | Traffic & Usage Monitoring | 90 days |
| Marketing Cookies | Displaying relevant offers | 60 days (subject to consent) |
You can disable cookies at any time through your browser settings. Please note that doing so may limit certain platform features.
6 Data Protection Measures
Skay99 uses industry-standard technology to protect your information. Our security infrastructure is continuously updated to stay ahead of the latest cyber threats.
- All data transmissions are secured with 256-bit SSL encryption.
- Data stored on our servers is protected with AES-256 encryption.
- Only authorized personnel may access data on a need-to-know basis.
- 24/7 security monitoring and detection of unusual activity.
- Regular security audits and penetration testing.
- Data backups are stored in a secure, encrypted environment.
7 Your Rights
As a skay99 platform user, you have important rights over your personal data. These rights are recognized under international data protection laws.
- Right of Access: You can find out what information skay99 holds about you.
- Right to Rectification: You may request corrections to inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
- Right to Portability: You may request a copy of your data in a standard, portable format.
- Right to Object: You may opt out of marketing communications at any time.
8 Third-Party Links & Services
The skay99 platform may integrate third-party game providers and payment gateways. These third parties maintain their own privacy policies, and skay99 is not responsible for their data collection practices.
- Game software providers may collect gameplay data — strictly for game improvement purposes.
- Payment gateways process transactions in accordance with their own security standards.
- Analytics tools collect aggregated data — with no personal identification.
All third-party providers integrated with skay99 are required to comply with our privacy standards. We do not work with providers that fail to meet these standards.
9 Protection of Minors' Data
Skay99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
- Age verification is carried out at the time of registration.
- Age is re-verified during the KYC process.
- If we become aware that any data has been collected from a minor, it will be deleted immediately.
- The account is also closed immediately.
10 Privacy Policy Updates
Skay99 may update this Privacy Policy when necessary. While changes are not frequent, updates may occur due to legal requirements or changes to our services.
- In-app notifications will be sent for any significant changes.
- The date of any update will always be displayed at the top of the page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
11 Contact Us
For any privacy-related questions, concerns, or requests, please contact the skay99 data protection team:
- Email: [email protected]
- Response time: within 24–72 hours
- Live chat: daily 8:00 AM – 12:00 AM